Introduction
This is the Privacy Notice of Probity Mortgage Services Ltd trading as Probity Mortgages. In this document, “we”, “our” or “us” refers to Probity Mortgage Services Ltd.
Probity Mortgage Services Ltd is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA).
Registered office: 9 Red Gables Court, Church Leigh, Stoke-On-Trent, Staffordshire, ST10 4SH
Company Registration Number: 12123783 (Registered in England & Wales)
Business address: 69 Bruford Road, Wolverhampton, WV3 0AY
Email: [email protected] | Phone: 01952 264995 | Mobile: 07966 987716
Our commitment to your privacy
We are committed to protecting your privacy and confidentiality. We understand that all users of our website and services need to know that their data will not be used for any unintended purpose or fall into the hands of a third party without lawful reason.
Our policy complies with UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The information we collect
- Basic identification and contact information (name, address, telephone, email).
- Financial and employment details (income, credit history, mortgage requirements).
- Technical information (IP address, browser type, website usage data – see our Cookies Policy).
- Business and personal information provided during the course of business with us.
We may also collect information if you contact us by phone, email, through our website, or in person.
How we use your information
- Provide you with the services you request.
- Verify your identity for security purposes.
- Process mortgage, protection or insurance applications.
- Meet legal and regulatory requirements (e.g. FCA compliance).
- Improve our website and services.
- Communicate with you about relevant services.
We do not sell or rent your data to third parties.
Sharing your data
- Mortgage lenders, insurance providers and product suppliers.
- Stonebridge Mortgage Solutions Ltd (our principal firm).
- Professional advisers, compliance support, IT providers, and auditors.
- Regulatory and government bodies (e.g. FCA, HMRC, Financial Ombudsman Service) if legally required.
Retention of data
We keep information for a minimum of six years after our business relationship ends, in order to meet legal, regulatory and tax obligations.
Data processed outside the UK
- Data obtained within the UK may be processed outside the UK.
- Data obtained in any other country may be processed within or outside that country.
We take steps to ensure that appropriate safeguards are in place to protect your data, consistent with UK data protection law.
Your rights
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data where lawful.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
- Complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
Communications by phone or email
- When you call our office, we may collect Calling Line Identification (CLI) information to help improve our service.
- Email is not always a secure form of communication. We cannot guarantee confidentiality of information during transmission.
- We will never email you asking for money transfers. If you receive an email requesting bank details, please call us on our main number to verify authenticity.
Marketing
With your consent, we may send you marketing information about products or services that could be relevant to you. You can opt out at any time by contacting us.
Cookies
We use cookies on our website. Please refer to our Cookies Policy for further details.
Changes to this policy
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
Contact us
Probity Mortgage Services Ltd trading as Probity Mortgages
Email: [email protected]
Website: www.probitymortgages.co.uk
Phone: 01952 264995 | Mobile: 07966 987716
Address: 69 Bruford Road, Wolverhampton, WV3 0AY